Hours of operation
Monday – 9 am to 2 pm
Tuesday-Saturday – 9 am to 6 pm
Sunday – 9 am to 2 pm
Arrival
We recommend that you arrive 30 minutes prior to your scheduled appointment to allow us to welcome you and introduce you to the spa facilities. This also allows ample time to prepare for your services. Arriving late will simply limit the time of your treatment.
Cancellation policy
As a courtesy to other guests and our service professionals, we ask that you notify us a minimum of 24 hours in advance. If you must reschedule or cancel your appointment, 50% of the value of the treatment will be charged for cancellations received less than 8 hours before your scheduled appointment. No-shows and cancellations within 4 hours of your scheduled service are non-cancelable and are charged at full value of the services. A credit card number is required at the time of booking.
Health conditions
When making your spa reservations, please advise us of any health conditions, allergies or injuries which could affect your service.
Spa etiquette
Our spa offers each guest the chance to relax in a tranquil setting. Please turn off any mobile devices to preserve the serenity of the spa and respect of our other guests within our environment.
Age requirements
The minimum age requirement for access to the spa is 18, with exception of select teen treatments and salt cave inhalations.
Gratuity
As in all service-related businesses, it is common practice for gratuities to be given to the person who has done a good job to the satisfaction of the guest. We suggest 15-20% of the cost of service. For your convenience, a 20% service charge will be added for 2 or more services.
Gift certificates
As an ideal gift for spa enthusiasts, gift certificates are available at our spa reception.
Guests
The spa welcomes both hotel guests and external guests for any of our services.
Groups and special occasions
PURESÓLSPA® is the perfect environment to celebrate birthdays, bridal parties and work functions. The spa can be used solely for your event or a private area can be set aside.
Spa cuisine
If you wish to enjoy lunch during your visit, you are welcome to enjoy our exceptional spa cuisine offered by La Cascada Kitchen & Bar on the Resort premises.
Advanced booking
We highly recommend booking your treatments in advance to ensure your preferred time and services are available.
Pregnancy
Please let our Spa Concierge guide you in selecting suitable treatments which have been specially designed with well-being in mind for expectant mothers. Treatments are available after first trimester.
Spa boutique
To continue your spa regimen when you return home, all spa products used in treatments are available in our spa boutique. Our signature product line has been developed especially for PURESÓLSPA®. Our product range incorporates bath milks, bath salts, salt scrubs, body lotions and body butters. All our products are crafted with certified organic ingredients and all are paraben free. Our other popular product lines are of the highest quality and contain only naturally derived ingredients. These products provide an ideal extension of your spa experience beyond your appointment and into your daily life.
